Calls from the Amish
       Greg Dixon
Over 300,000 Amish live in 30 of the United States and 1 Canadian province. Wisconsin is home to the 4th largest Amish settlement, surpassing 20,000 in 2016. Over half of the overall population are under the age of 18 and increasingly embracing texting and social media. Amish are growing faster than nearly any other subgroup in the U.S. and may reach 1,000,000 by 2050. While you may not have an Amish settlement near you today, you may begin to see beards, bonnets and buggies in the not-so-distant future. Regardless, Amish may travel through your county at any time to attend weddings, funerals or vacations. Join me for this informational session as we take a walk off the beaten path to visit these 1800ís minded communities. This session will equip you and your PSAP with a better understanding of Amish culture, home/farm accidents, traffic crashes, communication skills, crime and FAQs.
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     Milwaukee Uprising
       Christine Westrich
       - Milwaukee County
Civil Rights vs. Civil Protection.  A look at the balance of protecting not only the civil liberties of each citizen but also their safety during matters than can quickly turn into a calamity for our first responders.  Milwaukee County's Office of Emergency Management serves as the hub for resources and communications when the local municipalities need assistance.  Learn about the recent civil unrest in Milwaukee, but more importantly, those efforts that maintained the balance of our most primitive protection rights.
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     Communication Center Morale
       Cory Lynch & Nancy Heimke
       - La Crosse County Emergency Services - PSC
How is the morale in your Communication Center?  Is it Low or is it High?  What part do you, your co-workers or management play?  Believe it or not, we are often our own worst enemies and sabotage ourselves on a regular basis.  Can anything be done?  Can we change?  Can we change someone else?  Letís take an honest look at the good (and the bad) and explore possibilities for making things better.
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     Free Speech, Social Media & the County/Government Employee
       Sheriff Nate Dreckman
       - Grant County Sheriff's Department
There are many county or local government employees don't realize that once they become employees of the government, their free speech rights can become restricted. The courts have issued many landmark cases on this issue, many of them are covered in this training.  Because many government employees donít understand their restricted free speech rights, social media becomes their downfall.  This training covers the various types of social media, some of the inherent flaws of them, the repercussions for posting stuff on social media and tips on what to post, using real world examples such as photos, videos and news stories to illustrate various concepts.
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     AY CRAMBA! Understanding Language & Cultural Barriers on 911 Calls  
       Tom Costello
By participating in this session, attendees will better understand the role of culture on 911 calls, strategies to manage language/cultural issues, the interpreter's role in communication and getting required information from callers, ways to partner with interpreters to maximize efficient communication. This interactive presentation provides insights from a survey of 911 interpreters representing 45 languages. This presentation highlights foreign language issues that complicate 911 calls; cultural differences of callers; and offers strategies to work through issues that arise. The presentation also provides essential tips to teaming effectively with interpreters during emergencies.
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     Understanding Domestic Violence
       Brandie de la Rosa
This session will be a discussion on what domestic violence is in all forms, signs to be aware of, safety tips, ways to address victims when speaking with them, and resources to provide the caller/victim.
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     Amber Alert - "Who ya gonna call?"
       Paul Logan

A field commander just advised you that she wants to issue an Amber Alert.  Do you have any idea what to do?  Do you know the criteria? What should you expect?


This session will talk through the process of requesting an Amber Alert in Wisconsin. What is required to meet the Amber Alert criteria, what steps are needed to begin the process of issuing an amber alert, and what to expect during and after the process.
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