Make a difference on the next domestic violence call you handle!
PowerPhone has revised its best-selling Domestic Violence Intervention workshop to give telecommunicators new tactics for handling these volatile and complex incidents.
You'll learn what questions to ask and what instructions to give when faced with different types of domestic violence calls. Plus, you'll benefit from a brand-new look at courtroom testimony and how it might impact you as the first person to respond to a call for help. Most important, you'll gain the confidence and skills you need to protect victims and responding officers.
Learn How To:
-Identify batters and victims
-Talk to abusers
-Spot red flags from callers
-Create a safe environment for victims
-Protect responders who will be on the scene
-Prepare for courtroom testimony
Topics Covered Include:
-Role-Playing exercises
-Essentials of courtroom testimony
-Defense tactis to discredit witnesses
-Public opinions of domestic violence
-Definition of domestic violence
-Characteristics of battered victims
-Abuse relationships
-Cultural/religious differences
-Language barriers
-Stalking
-Cycle of violence
-Restraining orders
-Children and domestic violence
-Legal issues
-Abandoned calls
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