2010 WI-NENA Fall Conference & Trade Show

Next Gen 2010: A 9-1-1 Odyssey

October 24 - 27, 2010

Wisconsin Dells, WI

PRE-CONFERENCE COURSES

PowerPhone Domestic Violence Intervention

Make a difference on the next domestic violence call you handle. PowerPhone has revised its best-selling Domestic Violence Intervention workshop to give telecommunicators new tactics for handling these volatile and complex incidents.

You'll learn what questions to ask and what instructions to give when faced with different types of domestic violence calls. Plus, you'll benefit from a brand-new look at courtroom testimony and how it might impact you as the first person to respond to a call for help. Most important, you'll gain the confidence and skills you need to protect victims and responding officers.

Learn How To:

-Identify batters and victims
-Talk to abusers
-Spot red flags from callers
-Create a safe environment for victims
-Protect responders who will be on the scene
-Prepare for courtroom testimony

Topics Covered Include:

-Role-Playing exercises
-Essentials of courtroom testimony
-Defense tactis to discredit witnesses
-Public opinions of domestic violence
-Definition of domestic violence
-Characteristics of battered victims
-Abuse relationships
-Cultural/religious differences
-Language barriers
-Stalking
-Cycle of violence
-Restraining orders
-Children and domestic violence
-Legal issues
-Abandoned calls

Price:	$
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APCO Staffing & Employee Retention

In 2009, the Next Generation of APCO Project RETAINS announced that research had proven turnover rates for Comm Centers int he US were at 19%. That was an increase of 3% since 2005 and still reflected a higher turnover rate than the teaching and nursing industries - both highly publicized staffing crises.

It is common knowledge that the public safety communications industry has suffered from an inability to effectively recruit and maintain employees. This in turn has required Comm Centers across the country to invest millions of dollars in a vicious cycle of continuous recruitment, training new hires and overtime that merely addresses the symptoms of this issue and not the core problem.

Topics include:

Designed to provide guidance and information to Comm Center employees at every level, this course provides over 300 tips, guidelines and effective practices on subjects ranging from creating effective shift schedules to candidate recruitment and from maintaining staff to employee recognition.

Price:	$
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FULL CONFERENCE REGISTRATION OPTIONS

NENA Member

This is the Early Bird Conference Registration for NENA Members and includes:

All educational sessions and materials, entrance to the Exhibit Hall, Sunday Welcome Reception, Monday Exhibit Hall Luncheon, and Monday Officers Installation Reception & Banquet and breaks.

Hurry - Early Registration expires August 31, 2010!

Price:	$
NENA Member #:
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Non-Member

This is the Early Bird Non-Member Conference Registration and includes:

All educational sessions and materials, entrance to the Exhibit Hall, Sunday Welcome Reception, Monday Exhibit Hall Luncheon, and Monday Officers Installation Reception & Banquet and breaks.

Hurry -Early Registation ends August 31, 2010!

Price:	$
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OTHER REGISTRATION OPTIONS

One Day Pass

Want to attend the conference but can't come for the whole thing? This is a special one-day pass for admittance to the Exhibit Hall and educational courses offered on the day you choose. Included is all registration materials and breaks plus any special events planned on the day you choose to attend (Optional Events excluded).

Price:	$
Choose Day:
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Guest

Spouse/Guest registration includes Sunday Welcome Reception, and Monday night Officers Installation Banquet. (This registration is for spouses and/or guests of registered attendees only. For entry into the Exhibit Hall and educational sessions you must be registered as either a conference attendee or one day pass.)

Price:	$
Guest Name:
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